Welcome to Citizens Advice South Essex

Citizens Advice South Essex comprises the Advice Centres: Basildon, Billericay, Brentwood, Castle Point, Rayleigh, Rochford, Thurrock, Wickford.
Contact Us

Get advice by telephone, call our adviceline number freephone 0808 2787877 Or Get advice via email by completing the form below.
(Please see terms and conditions at the foot of this page.)

Citizens Advice South Essex provides email advice for residents of Basildon, Brentwood, Castle Point, Rochford and Thurrock

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Email: *
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Address: *
Postcode: *
Enquiry: *

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We will endeavour to reply to your enquiry within five days.

Citizens Advice South Essex Limited has a complaints handling procedure. Please email to request a copy of the complaints leaflet to be either posted or emailed to you.

Email privacy and confidentiality information
If you wish to receive advice by email, please complete and "Submit" the form above. To move around the form you can select each field using the cursor, alternatively you can select a field and then use the "tab" key to be guided through the form.

Please note:
  • In order for us to reply to you, we will require your name and address or at least an email address. We will be unable to assist you if your message does not contain full details of what your problem was about.
  • If you have requested an appointment we may offer you advice by email, letter or telephone instead if we feel the matter can be adequately dealt with through correspondence.
  • Please note we are currently unable to offer face to face appointments. We aim to reply to email enquiries within five working days.
  • There is no further need to contact us about your enquiry unless your circumstances change again. Sometimes, for security reasons, we may not be able to reply by email. If this is the case, we will phone or write to you.
  • Please ensure you have read our Privacy Policy on Citizens Advice web page.
  • Please contact the sender if you believe you have received an email in error.
  • If you are concerned about confidentiality then please contact us by phone.

We are registered with the Information Commissioner's Office under Z9521151 and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at for more information on how your personal data will be processed and stored.

Citizens Advice South Essex Limited
Registered Charity number 1113231
Company limited by guarantee. Company Registration number 05596895 (England)
Registered Office: The Basildon Centre, St. Martins Square, Basildon, Essex. SS14 1DL
Authorised and regulated by the Financial Conduct Authority. FCA Authorisation Number: FRN617500